BelTVA
🔐 Data protection

Privacy Policy

This privacy policy explains how BelTVA collects, uses, stores and protects personal data in connection with its website and services. Its purpose is to clearly inform you about the processing of your data and the rights you have.

1. Data controller

The controller responsible for personal data collected through the website and BelTVA services is:

BelTVA
Address : 20, chemin Wenlock
N1 7GU Londres,
Angleterre
Website : https://beltva.be
Email : info@beltva.be

This policy applies to website visitors, users with an account, customers, prospects, partners and people who contact us.

2. Collected data

Depending on your use of the website or BelTVA services, we may collect different categories of personal data.

Identification data First name, last name, email address, phone number, company, company number or VAT number.
Account data Login credentials, encrypted password, login history and account status.
Billing data Invoice information, customers, suppliers, amounts, dates, VAT rates and accounting references.
Technical data IP address, browser, device, server logs, security data and necessary cookies.
Payment data Information related to subscriptions, payment status and billing history. Full banking data may be processed by a secure payment provider.
Support data Messages sent through forms, support requests, email exchanges and information needed to process your request.
Sensitive data: BelTVA is not intended to collect special categories of sensitive data such as health data, political opinions, religious beliefs or biometric data. Please do not send this type of information through our forms or documents.

3. Purposes and legal bases

We process personal data only when necessary for a specific purpose and on the basis of a legal ground provided by the GDPR.

Purpose Examples of data Legal basis
Creating and managing the user accountName, email, encrypted password, account statusPerformance of contract
Providing BelTVA servicesInvoice data, customers, suppliers, VAT, imported documentsPerformance of contract
Preparing and tracking VAT returnsAmounts excluding VAT, VAT, dates, document types, rates, referencesPerformance of contract
Compliance with legal, tax and accounting obligationsInvoices, payments, supporting documents, necessary logsLegal obligation
Website security and abuse preventionIP address, logs, login attempts, technical tracesLegitimate interest
Customer support and technical assistanceMessages, screenshots, account information, useful historyPerformance of contract
Website improvement and audience measurementNavigation data, visited pages, analytics cookiesConsent
Non-essential commercial communicationEmail, preferences, marketing consentConsent

4. Billing and VAT data

BelTVA may process information from sales invoices, purchase invoices, credit notes, XML files, Peppol documents, manual imports or connections to third-party services.

This data may contain information about your customers, suppliers or partners, including their name, address, company number, VAT number, document references, amounts, VAT rates, dates and other information needed for VAT management.

You are responsible for ensuring that the data you import or enter into BelTVA is accurate, relevant and necessary for using the service.

5. Retention period

Personal data is retained only for as long as necessary for the purposes for which it was collected, unless a legal obligation requires a longer retention period.

Type of data Indicative duration Reason
Account dataDuring account use, then limited archivingService management and contractual proof
Invoice and VAT dataPeriod required for accounting, tax and legal obligationsCompliance with legal obligations
Payment and subscription dataPeriod required for commercial, accounting and tax managementPayment proof, billing and accounting obligations
Support messagesTime required to process the request, then reasonable archivingCustomer follow-up and proof of exchanges
Technical and security logsLimited period according to security needsError detection, security and abuse prevention
CookiesSee the cookie policyConsent management and website operation

6. Recipients and processors

Personal data may only be accessed by people and service providers who need it to provide, maintain, secure or improve BelTVA services.

Recipients may include:

  • authorized members of the BelTVA team;
  • hosting and technical infrastructure providers;
  • payment providers;
  • transactional email or support services;
  • connected services needed for importing or processing documents;
  • competent authorities when required by law.

These service providers are required to process data only according to our instructions and in compliance with applicable data protection rules.

7. Transfers outside the EEA

In some cases, technical service providers may process data outside the European Economic Area. When this happens, BelTVA ensures that appropriate safeguards are in place, such as an adequacy decision, standard contractual clauses or any other mechanism recognized by applicable regulations.

8. Security

BelTVA implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.

  • use of secure connections where applicable;
  • passwords stored encrypted or hashed;
  • access control to user areas;
  • technical monitoring and security logs;
  • backups and recovery procedures according to service needs.
Important: no method of electronic transmission or storage is completely risk-free. BelTVA nevertheless strives to apply measures adapted to the nature of the data processed.

9. Your rights

Under the GDPR, you have several rights regarding your personal data.

Right of access You can ask what personal data we hold about you.
Right to rectification You can request correction of inaccurate or incomplete data.
Right to erasure You can request deletion of certain data when legal conditions are met.
Right to restriction You can request temporary restriction of processing in certain cases.
Right to object You can object to certain processing based on legitimate interest.
Right to portability You can request certain data in a structured and readable format.
Withdrawal of consent When processing is based on your consent, you can withdraw it at any time.
Complaint You can lodge a complaint with the Data Protection Authority.

To exercise your rights, you can contact us at the following address: info@beltva.be. For security reasons, proof of identity may be requested when necessary to avoid communicating data to an unauthorized person.

You can also contact the Belgian Data Protection Authority via its official website: www.autoriteprotectiondonnees.be .

10. Cookies

BelTVA uses cookies and similar technologies to ensure the proper operation of the website, secure sessions, remember certain choices and, with your consent, measure traffic or improve our services.

For more information, please read our cookie policy. Cookie policy.

11. Contact

For any question about this privacy policy, the processing of your personal data or the exercise of your rights, you can contact us:

Last update : 29 avril 2026.

Note: this page is a general template adapted to BelTVA. It must be checked and adapted according to your exact legal structure, actual processors, internal retention periods and services actually connected to the platform.